Terms of Use

1. Acceptance of Terms

By using our services, you acknowledge that you:

• Legal Capacity: Are at least 18 years old and have the legal authority to enter into this agreement
• Agreement: Have read, understood, and agree to be bound by these Terms
• Updates: Understand that these Terms may be updated periodically
• Compliance: Will comply with all applicable laws and regulations

If you disagree with any part of these Terms, you must not use our services. Your continued use of our services constitutes acceptance of any modifications to these Terms.

2. Service Description

EasyCart HQ provides professional cleaning services throughout Mumbai and surrounding areas:

Available Services

• Residential Cleaning: Regular house cleaning, deep cleaning, move-in/move-out cleaning
• Commercial Cleaning: Office cleaning, retail space maintenance, post-construction cleanup
• Specialized Services: Carpet cleaning, window cleaning, appliance cleaning
• Additional Services: Organizing, laundry, and other household tasks as agreed

Service Standards

• Quality Assurance: We strive to meet high cleaning standards on every visit
• Eco-Friendly: Use of environmentally safe cleaning products when possible
• Professional Staff: Trained, bonded, and insured cleaning professionals
• Custom Solutions: Tailored cleaning plans to meet specific needs

3. User Responsibilities

As a client, you agree to:

Property Preparation

• Access: Provide safe and legal access to the property during scheduled times
• Security: Secure valuable items and inform us of any special handling requirements
• Safety: Ensure the property is safe for our staff to work in
• Pets: Secure pets during cleaning to ensure safety of all parties

Communication

• Accurate Information: Provide correct contact details and property information
• Special Instructions: Communicate any specific cleaning requirements or restrictions
• Feedback: Report any issues or concerns promptly
• Schedule Changes: Notify us of any changes at least 24 hours in advance

Prohibited Activities

• Requesting cleaning of hazardous materials or biohazardous waste
• Asking staff to perform tasks outside the agreed scope of work
• Inappropriate behavior toward our cleaning professionals
• Using our services for illegal activities

4. Booking & Payment

Our booking and payment processes are designed for your convenience:

Booking Process

• Scheduling: Services must be booked at least 24 hours in advance
• Confirmation: All bookings require written confirmation via email or SMS
• Estimates: Pricing estimates are based on information provided and may be adjusted
• Availability: Service availability depends on scheduling and staff capacity

Payment Terms

• Payment Methods: Cash, bank transfer, UPI, and major credit/debit cards accepted
• Due Date: Payment is due upon completion of services unless otherwise arranged
• Late Fees: Accounts overdue by 30 days may incur a 2% monthly late fee
• Disputed Charges: Must be reported within 7 days of service completion

Pricing

• Estimates: Initial quotes are estimates; final pricing may vary based on actual conditions
• Additional Work: Extra services beyond the original scope will be charged separately
• Travel Charges: May apply for locations outside our standard service area
• Price Changes: We reserve the right to adjust pricing with 30 days' notice

5. Cancellation & Refunds

We understand that schedules can change. Our policies are designed to be fair to both parties:

Cancellation Policy

• 24+ Hours Notice: No cancellation fee for cancellations made 24 hours or more in advance
• 12-24 Hours Notice: 50% of the service fee may be charged
• Less than 12 Hours: Full service fee may be charged
• No-Show: Full service fee will be charged for missed appointments

Refund Policy

• Service Issues: Full refund available if we cannot resolve quality concerns
• Partial Refunds: May be issued for partially completed services due to circumstances beyond our control
• Processing Time: Refunds processed within 5-7 business days
• Refund Method: Refunds issued to the original payment method

Rescheduling

• Free Rescheduling: Available with 24+ hours notice
• Weather Delays: No charge for delays due to severe weather conditions
• Emergency Situations: Flexible rescheduling for genuine emergencies

6. Liability & Insurance

We maintain comprehensive insurance coverage and clearly define liability terms:

Our Insurance Coverage

• General Liability: Protection against property damage and accidents
• Bonding: All staff are bonded for theft protection
• Workers' Compensation: Coverage for employee injuries on the job
• Professional Liability: Protection for service-related claims

Liability Limitations

• Maximum Liability: Our total liability is limited to the cost of the affected service
• Pre-existing Damage: We are not liable for damage that existed before our service
• Wear and Tear: Normal wear and tear from cleaning is not covered
• Notification: Damage claims must be reported within 24 hours

Client Responsibilities

• Property Condition: Inform us of any fragile or valuable items requiring special care
• Safe Environment: Ensure the property is safe for our staff to work
• Accurate Information: Provide complete and accurate property details

7. Intellectual Property

All intellectual property rights are clearly defined and protected:

Our Intellectual Property

• Trademarks: EasyCart HQ name, logo, and branding are our registered trademarks
• Website Content: All text, images, and design elements are protected by copyright
• Trade Secrets: Our cleaning methods and business processes are proprietary
• Marketing Materials: All promotional content is owned by EasyCart HQ

Permitted Use

• Personal Use: You may view and print content for personal reference
• Reviews: You may reference our services in honest reviews and testimonials
• Social Media: Appropriate sharing of our content with proper attribution

Prohibited Use

• Commercial use of our content without written permission
• Reproducing or distributing our proprietary information
• Using our trademarks or branding for other businesses
• Reverse engineering our methods or processes

8. Dispute Resolution

We are committed to resolving any disputes fairly and efficiently:

Initial Resolution

• Direct Communication: First, contact us directly to discuss any concerns
• Service Recovery: We will attempt to remedy service issues at no additional cost
• Manager Review: Escalation to management for unresolved issues
• Documentation: All communications and resolutions will be documented

Formal Dispute Process

• Written Notice: Formal disputes must be submitted in writing
• Response Time: We will respond to formal complaints within 7 business days
• Mediation: Good faith effort to resolve disputes through mediation
• Arbitration: Binding arbitration may be required for unresolved disputes

Governing Law

• Jurisdiction: These Terms are governed by the laws of Maharashtra, India
• Venue: Legal proceedings must be conducted in Mumbai courts
• Language: All proceedings will be conducted in English

9. Modifications & Termination

We reserve the right to modify these Terms and terminate services under certain conditions:

Term Modifications

• Notice Period: We will provide 30 days' notice of significant changes
• Notification Methods: Changes communicated via email, website, or direct mail
• Acceptance: Continued use of services constitutes acceptance of modified Terms
• Rejection: You may terminate services if you disagree with modifications

Service Termination

• By Client: You may terminate services at any time with appropriate notice
• By EasyCart HQ: We may terminate for breach of Terms, non-payment, or safety concerns
• Final Services: Completion of scheduled services and final billing
• Data Retention: Personal information handled according to our Privacy Policy

Contact Information