Frequently Asked Questions

EasyCart HQ currently provides professional cleaning services across 15 major cities in India, including Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Pune, Kolkata, Ahmedabad, Jaipur, Lucknow, Kanpur, Nagpur, Indore, Thane, and Bhopal. We are continuously expanding our service areas to reach more customers across the country. If your city is not listed, please contact us as we may be planning to expand to your area soon or can recommend trusted local partners.

Absolutely! All our cleaning products are eco-friendly, non-toxic, and completely safe for children, pets, and family members with sensitivities or allergies. We use only certified green cleaning solutions that are free from harsh chemicals, volatile organic compounds (VOCs), and toxic fumes. Our products are biodegradable and environmentally responsible, ensuring your home remains healthy and safe while achieving superior cleaning results. We can also accommodate specific product preferences or allergies upon request.

Our pricing is customized based on several factors including the size of your space, type of cleaning service required, frequency of visits, and specific requirements. We offer competitive rates starting from ₹1,500 for basic residential cleaning, ₹3,000 for deep cleaning services, and customized quotes for commercial spaces. We provide free, no-obligation quotes after assessing your specific needs. Our transparent pricing includes all supplies, equipment, and there are no hidden fees. Contact us for a personalized quote that fits your budget and requirements.

No, you don't need to provide anything! Our professional cleaning teams come fully equipped with all necessary supplies, equipment, and eco-friendly cleaning products. This includes vacuum cleaners, mops, microfiber cloths, specialized cleaning solutions, and any other tools required for your specific cleaning needs. We maintain and regularly update our equipment to ensure optimal performance and hygiene standards. The only thing we ask is that you provide access to water and electricity. This approach ensures consistency in our service quality and convenience for our customers.

The duration depends on the size of your space and type of service. Regular residential cleaning typically takes 2-4 hours for an average home, while deep cleaning can take 4-8 hours depending on the condition and size of the space. Commercial cleaning varies based on the facility size and can range from 1-6 hours. Our team works efficiently while maintaining attention to detail. We provide estimated timeframes during the initial consultation and always inform you if any additional time is needed. We respect your schedule and work to complete services within the agreed timeframe.

While your presence is not required, we understand that some customers prefer to be home during the first cleaning session. All our team members are thoroughly background-checked, trained, and insured, so you can trust them to work independently in your space. Many of our regular customers provide access keys or codes and go about their daily routines while we clean. We always conduct a final walkthrough when you return and are available to address any questions or concerns. We maintain clear communication throughout the process and respect your property and privacy.

We understand that schedules can change, so we offer flexible cancellation and rescheduling options. For regular cleaning services, we require at least 24 hours' notice for cancellations or rescheduling to avoid any charges. For deep cleaning or special services, we prefer 48 hours' notice. Emergency rescheduling is accommodated whenever possible without penalties. We also offer the ability to pause regular services during vacations or extended absences. Our goal is to work with your schedule while maintaining efficient operations and fair treatment for all our customers and staff.

Yes, absolutely! All our cleaning professionals undergo comprehensive background checks, extensive training programs, and continuous skill development. They are trained in proper cleaning techniques, safety protocols, customer service, and the use of eco-friendly products. Our team is fully insured and bonded, providing you with complete peace of mind. We maintain high standards through regular performance evaluations and ongoing training to ensure consistent, professional service. Each team member carries identification and follows strict protocols for security and professionalism in your home or business.

Your satisfaction is our top priority, and we stand behind our work with a 100% satisfaction guarantee. If you're not completely happy with any aspect of our cleaning service, please contact us within 24 hours, and we will return to address any issues at no additional cost. We take all feedback seriously and use it to continuously improve our services. Our quality assurance team follows up on services to ensure standards are met. We are committed to making things right and building long-term relationships with our customers based on trust and exceptional service.

Scheduling your cleaning service is easy and convenient! You can contact us through multiple channels: call us at +91 20 2663 1020, email us at [email protected], or fill out the contact form on our website. Our customer service team will discuss your needs, provide a free quote, and schedule a convenient time for your service. We offer flexible scheduling including evenings and weekends to accommodate your busy lifestyle. Once scheduled, we'll send confirmation details and reminders to ensure smooth service delivery.