Last updated: June 2025
This Privacy Policy describes how EasyCart HQ ("we," "our," or "us") collects, uses, and protects your personal information when you use our cleaning services and website. We are committed to protecting your privacy and ensuring transparency about our data practices.
1. Information We Collect
We collect various types of information to provide and improve our cleaning services:
Personal Information
- Contact Details: Name, email address, phone number, and postal address
- Service Information: Property details, cleaning preferences, access instructions
- Payment Information: Billing address and payment method details (processed securely)
- Communication Records: Messages, calls, and feedback you provide to us
Automatically Collected Information
- Website Usage: IP address, browser type, pages visited, time spent on site
- Device Information: Operating system, device type, screen resolution
- Location Data: General location for service delivery (with consent)
2. How We Use Your Data
We use your personal information for legitimate business purposes:
- Service Delivery: Scheduling, performing, and managing cleaning services
- Customer Support: Responding to inquiries and resolving issues
- Payment Processing: Billing and payment collection
- Quality Improvement: Analyzing feedback to enhance our services
- Marketing Communications: Sending promotional materials (with your consent)
- Legal Compliance: Meeting regulatory requirements and legal obligations
- Security: Protecting against fraud and unauthorized access
We process your data based on legitimate interests, contractual necessity, legal obligations, and your explicit consent where required.
3. Information Sharing
We do not sell or rent your personal information. We may share data in limited circumstances:
Service Partners
- Cleaning Staff: Essential information needed to perform services at your location
- Payment Processors: Secure handling of payment transactions
- Technology Providers: Website hosting, email services, and customer management systems
Legal Requirements
- Court orders, legal proceedings, or government requests
- Protection of our rights, property, or safety
- Compliance with applicable laws and regulations
All third parties are bound by confidentiality agreements and data protection standards.
4. Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- Encryption: SSL/TLS encryption for data transmission
- Secure Storage: Encrypted databases with restricted access
- Access Controls: Multi-factor authentication for staff accounts
- Regular Updates: Security patches and system updates
Administrative Safeguards
- Staff Training: Regular privacy and security awareness programs
- Access Limitation: Need-to-know basis for data access
- Background Checks: Thorough vetting of all employees
- Incident Response: Procedures for handling security breaches
5. Data Retention
We retain your personal information only as long as necessary:
- Active Customers: During the service relationship and up to 3 years after last service
- Financial Records: 7 years as required by Indian accounting standards
- Marketing Data: Until you withdraw consent or 2 years of inactivity
- Website Analytics: 26 months maximum
- Customer Support: 3 years for quality assurance purposes
Data is securely deleted or anonymized when retention periods expire.
6. Your Rights
You have important rights regarding your personal information:
Access and Control
- Access: Request copies of your personal data we hold
- Correction: Update or correct inaccurate information
- Deletion: Request removal of your data (subject to legal requirements)
- Portability: Receive your data in a machine-readable format
Marketing and Communications
- Opt-out: Unsubscribe from marketing communications
- Consent Withdrawal: Revoke previously given consent
- Objection: Object to processing based on legitimate interests
To exercise these rights, contact us at [email protected] or call +91 20 2663 1020.
8. Third-Party Services
We work with trusted third-party providers:
- Payment Processors: Secure payment handling with PCI DSS compliance
- Analytics Providers: Google Analytics for website performance insights
- Communication Tools: Email and SMS service providers
- Cloud Services: Secure data storage and backup solutions
These providers have their own privacy policies and security measures. We ensure they meet our data protection standards.
9. Policy Updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements:
- Notification: We'll notify you of significant changes via email or website notice
- Effective Date: Changes take effect 30 days after notification
- Continued Use: Using our services after changes indicates acceptance
- Archive: Previous versions available upon request
Contact Information
EasyCart HQ
282, Matkar Marg, Babasaheb Ambedkar Nagar
Mumbai, Maharashtra 400028, India
Phone: +91 20 2663 1020
Email: [email protected]